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Refund Policy

At MyVelvetConnection.com, we are committed to providing a high-quality experience for our members. This Refund Policy explains the circumstances under which refunds may be granted and how refund requests are handled.

1. Digital Services

All services provided through MyVelvetConnection.com are digital services delivered electronically. By purchasing a membership, you acknowledge that access to premium features may begin immediately after payment.

2. Trial Memberships

New members may be offered an introductory trial period of either three (3) days or seven (7) days for a fee of €2.35.

Unless cancelled before the expiration of the selected trial period, the trial membership will automatically convert into the subscription plan chosen by the user and recurring charges will apply.

Members are responsible for cancelling their trial before its expiration if they do not wish to continue with a paid membership.

3. Subscription Charges

Subscription plans renew automatically every twenty-eight (28) days unless cancelled prior to the next billing date.

Cancellation prevents future charges but does not automatically entitle the user to a refund for payments that have already been processed.

4. Eligibility for Refunds

Refund requests may be considered on a case-by-case basis. Refunds may be granted where:

  • Duplicate payments were processed in error;
  • Unauthorized transactions are verified by the Company;
  • The user experienced technical issues that prevented access to paid features;
  • The Company determines, in its sole discretion, that a refund is appropriate.

5. Non-Refundable Items

Except where required by applicable law, the following are generally non-refundable:

  • Membership fees for periods already commenced;
  • Automatically renewed subscriptions that were not cancelled before the renewal date;
  • Virtual gifts and other digital items purchased through the Website;
  • Partially used subscription periods;
  • Promotional or discounted offers.

6. Virtual Gifts

Virtual gifts are provided solely for entertainment purposes and have no monetary value.

Once purchased or sent, virtual gifts are non-refundable, non-transferable, and cannot be exchanged for cash or other forms of compensation.

7. How to Request a Refund

To submit a refund request, please contact our customer support team at [email protected].

Please include:

  • Your registered email address;
  • Date of purchase;
  • Details of the transaction;
  • The reason for your request.

8. Processing Time

Refund requests are reviewed individually. If approved, refunds will generally be processed to the original payment method.

Depending on your payment provider or financial institution, it may take several business days for the refund to appear in your account.

9. Chargebacks

We encourage members to contact our customer support team before initiating a chargeback with their financial institution.

The Company reserves the right to suspend or terminate accounts associated with fraudulent or abusive chargeback activity.

10. Amendments

We reserve the right to modify this Refund Policy at any time. Any changes shall become effective immediately upon publication on the Website.


Last Updated: 11.06.2026


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